ag88 Privacy Policy — Your Information Is Protected

ag88 is a trusted online betting and casino platform serving users in Bangladesh. This privacy policy ("Policy") describes in detail how ag88 collects, processes, stores, and protects the personal information of users of its website and related services.

By using our platform, you are considered to have agreed to the terms of this Policy. If you disagree with any part of this Policy, we ask that you stop using our services and contact our support team with any questions.

This privacy policy applies to the following:

• ag88's main website and all its sub-pages and sections
• ag88 account registration, login, and account management processes
• Betting, casino games, and other gaming activities
• All financial transactions including deposits and withdrawals
• Customer support services and live chat communication
• Promotional offers, bonuses, and loyalty programs

When you register at ag88 or use our services, you voluntarily provide certain information. This information helps us deliver accurate and secure services to you:

• Full name and date of birth (for age verification)
• Mobile number and email address
• Password and security-related information
• Payment method details — bKash, Nagad, Rocket, or Upay account numbers
• National ID card or other government-issued document details for identity verification
• Any information or messages you provide to customer support

When you use the ag88 platform, certain information is collected automatically. This information is used to improve platform performance and ensure security:

• IP address and device identifier
• Browser type, version, and operating system
• Duration, date, and pages visited during your visit to the site
• Gaming history, bet amounts, and result data
• Transaction history and financial activity records
• Information collected through cookies and similar tracking technologies

ag88 uses collected information only for lawful and specific purposes. We use your information for the following:

• Account Management: Creating, verifying, and maintaining your account
• Service Delivery: Processing betting, gaming, and financial transactions
• Identity Verification: Completing the KYC process and preventing fraud
• Customer Service: Resolving your questions and complaints
• Security: Detecting suspicious activity and keeping the platform secure
• Legal Obligations: Complying with applicable laws and regulations
• Improvement: Enhancing the quality of our services and user experience
• Communication: Sending important updates, promotional offers, and security notifications

As part of its responsible gaming program, ag88 may monitor your gaming behaviour. This is done to reduce your risk of harm and to identify potentially problematic gambling patterns. This information will never be used against you — it is used solely to keep you safe.

ag88 never sells your personal information to third parties for commercial purposes. However, sharing information may be necessary in certain limited circumstances:

• Payment Processors: Payment service providers such as bKash, Nagad, Rocket, and Upay receive the information necessary to complete transactions. These third parties are governed by their own privacy policies.
• Technology Partners: Game software providers (including Pragmatic Play, Evolution Gaming, Spribe, PG Soft, JILI, Microgaming, NetEnt, Ezugi, and others) may receive the minimum information necessary to operate their services.
• Legal Obligations: We may be required to provide information based on valid requests from government authorities or law enforcement agencies.
• Fraud Prevention: Information may be shared with relevant agencies to prevent cybercrime and financial fraud.
• Business Changes: In the event of a company merger, acquisition, or asset transfer, user information may be transferred — subject to the terms of this Policy.

ag88 uses industry-leading technology to protect your information. Our security infrastructure includes:

• SSL/TLS Encryption: All your data transmissions are protected by 256-bit SSL encryption
• Password Hashing: Your password is never stored directly — only an encrypted hash is kept
• Firewall Protection: Advanced firewall systems are active to prevent unauthorised access
• Regular Security Audits: Security assessments are conducted regularly by third-party experts
• Restricted Access Controls: Only authorised staff have access to sensitive user information
• Data Backup: Your data is regularly stored on secure, encrypted backup servers

ag88 retains your information only for as long as it is necessary and legally required. The general policy is:

• Active account information is retained for as long as the account exists
• Financial transaction records are kept for a set period after account closure in accordance with applicable law
• Some information may be retained for an extended period for fraud prevention and legal accountability
• After the specified period, information is securely deleted or anonymised

ag88 uses several types of cookies, each with a specific purpose:

• Essential Cookies: These are necessary for the core operation of the website. They are used to maintain login sessions, manage security tokens, and support basic platform functionality. These cannot be disabled.
• Functional Cookies: These are used to remember your preferences and settings, such as language selection and other personalised settings.
• Analytical Cookies: These collect information to help us understand how users interact with our platform. This information helps us improve the quality of our services.
• Security Cookies: These cookies are used to detect and prevent fraud and to keep accounts secure.

ag88 services are for individuals aged 21 and over only. We do not knowingly collect information from minors, and we do not allow minors to access our platform.

We verify age during the registration process. If we find that a minor has created an account using false information, that account will be closed immediately and any collected information will be deleted. If you believe a minor is using ag88, please notify our support team.

ag88 may update this privacy policy from time to time. For any significant changes, we will notify you in the following ways:

• A notification will be sent to your registered email address
• A clear notice will be displayed on the website
• The date of the most recent changes to the policy will be noted

Continuing to use our services after changes have been made means you have agreed to the new policy. We strongly recommend that you visit this page regularly.

ag88's platform may contain links to third-party services, such as payment gateways and game provider interfaces. These third parties have their own privacy policies, for which ag88 is not responsible. We recommend that you also read their own privacy policies.